Refund Policy
Seven days free, then seven days to change your mind. If Velox isn't for you, tell us within 7 days of your first payment and we refund 100% of it: no questions, no hoops.
1. The free trial, then the 7-day money-back guarantee
Every plan starts with a 7-day free trial. Your card is saved at checkout and nothing is charged until day 8; cancel before then and you pay nothing at all.
Once that first payment is taken, you have a further 7 calendar days to ask for it back in full. The window runs from the first payment, not from the day you signed up, so the free week never eats into it. It applies to every plan and requires no justification.
2. How to claim
- Email support@velox-trade.com from the address you purchased with, with the subject "Refund".
- Include your licence key (the first 8 characters are enough).
- We confirm and process the refund within 2 business days. Funds return to your original payment method via Stripe, typically within 5–10 business days depending on your bank.
3. What happens when a refund is issued
Your licence is deactivated immediately and the software stops trading on the next licence check. Any open positions on your broker account remain yours to manage; close them before or promptly after requesting the refund.
4. Outside the 7-day refund window
Monthly renewals are not refundable, but you can cancel at any time; you keep access until the end of the period you've paid for, and no further charges occur. Cancel from your account or by emailing support.
5. What the guarantee does not cover
- Trading losses: the guarantee refunds the software subscription fee; it does not and cannot compensate trading outcomes on your account.
- Broker fees, spreads, commissions, or prop-firm challenge fees.
- Third-party costs such as your AI API usage or VPS hosting.
6. Fair use
The guarantee applies once per customer. Initiating a card chargeback instead of (or after) using this policy, or repeatedly purchasing and refunding, is treated as abuse and results in permanent licence termination.
7. Statutory rights
Nothing in this policy limits any non-waivable statutory rights you hold in your country of residence.
8. Contact
Refund questions: support@velox-trade.com.